Complaints Policy

Our priority is for you to be in love with your hair, all of our stylists do their best to ensure this happens at every appointment. Although rare we do have a complaints policy in place.

 

We want you to be happy and feel comfortable to express any concerns please do so kindly and calmly.

 

Ideally tell your stylist at the time of the appointment that you are not happy, changes can be made and are normally very simple.

 

Should you leave the salon unhappy and have not said anything you have 7 days after your appointment to make us aware in which case we will get you back in and evaluate your hair asking some more questions to find a solution, you will then be given the options we have to correct your hair, We will offer you the stylist that you had your appointment with should you feel uncomfortable going back to them then another stylist maybe able to do this for you.

 

If you/ anyone else has touched your hair with scissors or colour since our appointment we will no longer offer a redo and you would need to pay for another appointment.

 

Depending on how reasonable we see your complaint you may be offered a partial or full refund.

Cancelation/ No shows

We understand that things may change prior to your appointment, we do our best to never cancel appointments and wish the same from you.

 

If you do need to cancel you must give us 48 hours notice. Failure to cancel 48 hours before or not show up will result in you having to pay 100% of your next appointment upfront which will be non-refundable without 48 hours notice to that appointment.

 

For big jobs such as weddings, corrections or extensions you will be asked to pay a deposit at the time of booking this will be non refundable without the 48 hours notice

If you cancel with 7 days notice the deposit will be held on your account to redeem against future bookings.

To receive a cash refund of this deposit you must make us aware 7 days prior your need to cancel.

Skin Testing

You will require a skin test 48 hours prior to any colouring service in the salon.